DELIVERY AND RETURN TERMS
Last updated: October 14, 2026
1. General Information
This website is operated by BEAUTİCA CLİNİC SAĞLIK VE TURİZM HİZMETLERİ LİMİTED ŞİRKETİ.
Trade Name: BEAUTİCA CLİNİC SAĞLIK VE TURİZM HİZMETLERİ LİMİTED ŞİRKETİ
Address: BARIŞ MAH. EĞİTİM VADİSİ BULVARI BUL. D1 BLOK NO: 31/1 İÇ KAPI NO: 5 BEYLİKDÜZÜ / İSTANBUL
E-mail: info@beauticaclinic.net
Phone: +90 535 252 8955
Website: https://beauticaclinic.net
These Delivery and Return Terms set forth the principles regarding the delivery, provision, cancellation, and fee refund of products and services purchased through our website.
2. Provision of Service and Delivery
Beautica Clinic primarily provides dental and related healthcare services. Therefore, delivery is carried out according to the nature of the purchased product or service.
2.1. Appointment and Clinical Services
Appointments and clinical services purchased or prepaid through the website are provided in accordance with the conditions specified during the order and the appointment information agreed upon between the parties.
The appointment date, time, and location where the service will be provided are communicated to the customer via appropriate communication channels.
Provision of medical services is subject to the necessary examination, clinical evaluation, medical suitability, and informed consent processes.
2.2. Digital Services
In cases where the purchased service is provided in a digital environment, access information or instructions related to the relevant service are communicated to the customer via the method specified during the order.
2.3. Physical Products
In the event of physical product sales through the website, the delivery method, estimated delivery time, shipping fee (if any), and other delivery conditions are specified prior to purchase.
Delivery of physical products is carried out in compliance with applicable consumer legislation.
3. Payment Methods
Payments made through our website may be collected via iyzico Virtual POS or Pay by Link infrastructure, subject to availability.
Following approval of the payment transaction, order or reservation information may be communicated to the customer electronically.
iyzico is the payment service provider facilitating the execution of payment transactions. The seller of the purchased product or service is BEAUTİCA CLİNİC SAĞLIK VE TURİZM HİZMETLERİ LİMİTED ŞİRKETİ.
4. Order Cancellation
Order cancellation requests may be submitted by sending an e-mail to info@beauticaclinic.net or by calling +90 535 252 8955.
Cancellation requests are evaluated taking into account the nature of the order, the status of service provision, and applicable legislation.
The consumer’s statutory rights of withdrawal, termination, and other rights are reserved.
5. Refund and Right of Withdrawal
Customers’ rights of withdrawal and refund are determined according to the nature of the purchased product or service and applicable consumer legislation.
In distance contracts, as a general rule, a fourteen-day withdrawal period applies from the date of formation of the contract in service contracts; and from the date of delivery of the goods in sales of goods. Statutory exceptions and special provisions are reserved.
In cases where the right of withdrawal applies, the customer may communicate the withdrawal notification via the following channels:
E-mail: info@beauticaclinic.net
Phone: +90 535 252 8955
Address: BARIŞ MAH. EĞİTİM VADİSİ BULVARI BUL. D1 BLOK NO: 31/1 İÇ KAPI NO: 5 BEYLİKDÜZÜ / İSTANBUL
For prompt evaluation of the application, it is recommended to include the order number, name and surname, and details of the purchased service or product.
6. Cancellation and Refund in Dental Services
In dental services, cancellation and refund conditions are evaluated taking into account the nature of the purchased service, whether treatment has commenced, procedures performed, and applicable legislation.
Payments for services not yet rendered are evaluated within the framework of contract conditions and applicable legislation.
The fact that treatment has commenced, the service is of a healthcare nature, or an appointment date has been set does not in itself mean that all refund or withdrawal rights are extinguished.
The evaluation regarding rendered services, procedures performed, materials procured for use, or additional expenses is carried out according to applicable legislation and the conditions of the concrete case.
Beautica Clinic does not apply a general or automatic refund prohibition that limits customers’ statutory rights.
7. Execution of Fee Refund
In the event it is determined that a refund must be made, the fee refund is executed in compliance with the period and conditions specified in applicable legislation.
The refund process is, as a rule, executed through the payment instrument used for the original payment. Processing times by banks, card schemes, or payment service providers may affect the time for the amount to appear in the customer’s account.
Communication may be established with the customer via appropriate communication channels regarding the evaluation or processing of the refund request.
8. Contact
For delivery, appointment, cancellation, or refund requests, you may contact us.
BEAUTİCA CLİNİC SAĞLIK VE TURİZM HİZMETLERİ LİMİTED ŞİRKETİ
Website: https://beauticaclinic.net
E-mail: info@beauticaclinic.net
Phone: +90 535 252 8955
Our customers’ consumer rights arising from applicable legislation are reserved.
Address: Barış, Eğitim Vadisi Blv. 31/1, 34000 Beylikdüzü/İstanbul